The player from Spain had her account closed after failed verification and no deposit bonus winnings voided. Unfortunately, we’re rejecting this case. No further investigation is needed.
Sloto'Cash Casino - Player’s account has been closed and winnings confiscated.
Amount: €100
Sloto'Cash Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.8
Sloto'Cash Casino has a Safety Index of 6.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
They have blocked my account after sending them countless photos of the required documentation and photos with the card in the face and they have not served any and they canceled my account with 100 dollars unlocked from the initial bonus without deposit
Automatic translation:
Public
Public
4 years ago
Dear Clara,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.slotocash.im/en/terms-conditions:
"The Company reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your Casino account in any circumstances including": (list of 11 examples of suspicious behavior)
I am sorry I couldn’t help you more with this case. There is no deposit eligible for a refund and we can’t go against casino’s decision to close a player’s account due to failed KYC verification. Please do not hesitate to contact us if there is anything else, we could do for you, otherwise, I will be forced to reject this complaint. Thank you very much for your understanding.
Best regards,
Petronela
Public
Public
4 years ago
Translation
Well, as said, they are all traps and lies to not pay any player. Those terms and conditions that you put me are totally abusive and thus be able to cancel any winnings of a player with or without deposit. A scam, and as such, you should not promote it on the web.
Edited
Automatic translation:
Public
Public
4 years ago
Dear Clara,
Since you haven’t placed a deposit and accumulated your winnings from No Deposit bonus, unfortunately, there is not much we can do for you. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will reject this complaint now. Thank you for your understanding.
