Slotimo Casino - The player struggles to withdraw his balance.

I received more than 1,000 and I put 900 on payment.... When I paid with my card, there were no problems, the payments were made without any problems, but when I was supposed to be paid, we already have a problem, it cannot be paid on my card, and before that they asked me for my bank details to take pictures of bank cards, etc... ok no they can look for an alternative, ok, the alternative is a quick bank transfer... ok, I give them the IBAN number, they ask for a statement from the bank not older than 90 days, ok, I give that too... a message arrives that everything is ok, that it has been accepted and that I can find my money in the bank account... Sunday days later they return the money to my account, they can't pay me... they are looking for an alternative again...

Hello biljanasuskavcevic1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotimo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello biljanasuskavcevic1,

Can you please advise how long has been the payment pending? Did you request for a new withdrawal since then and if yes, what is it's status?

This is the second time I'm asking for payment, the first time was on Sunday when the notification came that the payment was delayed, I submitted the request for payment again and it's taking more than a week... processing status

Hello biljanasuskavcevic1,

As we recommend to wait at least 14 days after requesting a withdrawal, please let us know once it will not fit that time frame and we will try to intervene.

Dear Nick and biljanasuskavcevic1,  

Please note that we are currently reviewing the case. 

Kind Regards, 

Slotimo Casino Team 

Dear Slotimo Casino,

Can you please advise when can the player expect an update regarding the case?

Dear Nick and biljanasuskavcevic1, 

Unfortunately, as the player is stating the last withdrawal attempt was cancelled as well.  

We would like to clarify that we sent the withdrawal for processing, however it was cancelled by the payment provider. We understand that must the frustrating for the player, but unfortunately there is not much more that we can do, as the issue as explained is with the payment provider. 

We can suggest for biljanasuskavcevic1 to open a new withdrawal request, so we can attempt again to complete the withdrawal 

Kind Regards, 

Slotimo Casino Team

Dear biljanasuskavcevic1,

Please do as the casino advises and let us know in case of any update.

I submitted a withdrawal request again... if they could explain to me exactly what the problem is... and if they can't pay me on a foreign currency account, what is my third option? If there is or is this looking for a way to not pay me off…

Dear Slotimo Casino,

Let us know about the withdrawal process as soon as possible and if it would get rejected by the provider again, please offer an alternate way to process the player's withdrawal.

Regards

Dear Nick, 

An alternative way to process the player’s withdrawal has been found. 

We have already informed biljanasuskavcevic1 in detail (via email) of how she would receive her withdrawal. 

Best Regards, 

Slotimo Casino Team

Dear biljanasuskavcevic1,

I hope the e-mail got to you. Please follow the casino's instructions and let us know if it worked.

Dear Slotimo,

Can you please clarify to which e-mail address and under what subject did you send the e-mail to the player?

Also dear biljanasuskavcevic1,

Did you check all your e-mail addresses and folders there?

Dear Slotimo,

As it seems that the player could not locate the e-mail, can you please advise what should she do in order to withdraw her balance?

Dear Nick, 

Everything must be in order now. The withdrawal was approved and paid out. 

The core issue was with the chosen payment method. 

biljanasuskavcevic1 can you please confirm that everything is in order on your side as well? 

Best Regards, 

Slotimo Casino Team 

If everything is in order, I paid myself... You're right, it was my mistake or my ignorance... thank you for your patience, greetings

Thank you biljanasuskavcevic1 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick