The player's withdrawal is delayed for 4 days. The complaint was closed as the player received his money.
Slotimo Casino - The player's withdrawal is delayed.
Amount: €4,000
Slotimo Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Payout of €4,000 pending for 4 days. No response to email request when payment will be made. All documents for verification have been provided.
Automatic translation:
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1 year ago
Hello schaengel79,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotimo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hello Nick,
I have not received a confirmation of a completed verification process. I sent all the documents needed for verification. Then an email came with the request to send another document (selfie with ID) so that KYC can complete the verification process. I have also answered this question. The interval between the two requests was almost 24 hours, so communication was quite smooth. I haven't heard from KYC since then. A request I made on February 10, 2023 as to when the payment would be made was not answered.
I played without a bonus.
Thank you for your support!
Automatic translation:
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1 year ago
Hello schaengel79,
As mentioned above, the verification usually takes up to 14 days (can be shorter but longer as well) and unless it's been less, I can only recommend to wait. When exactly did the process begin?
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