Slotimo Casino - Player's withdrawal seems to be delayed.

Ich habe die 48 Stunden abgewartet bzw wurde immer wieder vertröstet es wird bearbeitet nichts passiert leider.

Dear Jello333 ,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

We can see you submitted 2 complaints, with the same amount for 2 different casinos. Could you please confirm both complaints are valid?

I'll await your reply.

Best regards,

Tomas

Ich entschuldige es war nur dass Casino slotimo wo meine Auszahlung noch nicht gemacht wurde danke mfg

Mir wurden die 800 Euro überwiesen der Fall ist somit erledigt danke .

Dear Jello333,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru