The player from Germany has been waiting for a withdrawal for less than two weeks. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Slotimo Casino - Player’s withdrawal has been delayed.
Amount: €2,100
Slotimo Casino
Safety Index:Below averageSafety Index
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5.1
Slotimo Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I got mine on 01/18/2023
payment requested. My payout is still pending payout.
Customer support said yesterday that I'm in the final stages of getting my withdrawal approved as soon as possible. Today another said I was. Still in the middle of processing. I've read a lot of bad things and I'm worried
Automatic translation:
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1 year ago
Dear Minamaus,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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1 year ago
Dear Minamaus,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
I received the money . Thanks anyway for the offered help
Automatic translation:
Public
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1 year ago
Dear Minamaus,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
