The player from Germany is not able to request a withdrawal. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Slotimo Casino - Player's struggling to withdraw his winnings.
Amount: €1,000
Slotimo Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
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1 year ago
Translation
I have been verified for over two weeks and have also received confirmation of the successful verification. Since then I've been trying to request a withdrawal. Due to an error message when calling up the payout page, I cannot request a payout. I have attached the error message. The support always answers the same I should be patient and the responsible department would take care of it. So far nothing has happened. I therefore ask you for help.
Automatic translation:
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1 year ago
Dear Mike1990,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you tried requesting a withdrawal via alternative withdrawal method (if there is any)?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Dear Kristina,
no. Unfortunately, I have not been able to make a successful payment so far. I've tried every possible alternative. From different end devices and via different browsers, as suggested by the support. All without success. The problem is that I don't even get to choose a withdrawal method because there is always a technical error as soon as I click withdraw.
The winnings were all made without a bonus.
Many thanks for the support. It's great to have someone like you.
Best regards
Mike1990
Edited
Automatic translation:
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1 year ago
Translation
I have now received feedback from support that the technical problem has been resolved and I can now order the payment.
Now wait and see if I get the payout.
I don't know if you have already taken action. I definitely want to thank you for your efforts.
Best regards
Mike1990
Automatic translation:
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1 year ago
Thank you for your reply, Mike1990. Hopefully, you will receive your withdrawal soon. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.
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1 year ago
Translation
Today the money was finally paid out after almost three weeks of waiting.
Thank you for the effort!
Best regards
Mike1990
Automatic translation:
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1 year ago
Dear Mike1990,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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