The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.
Slotimo Casino - Player’s struggling to complete account verification.
Amount: €5,000
Slotimo Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Slotimo Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Dear Sir or Madam, I gambled away more than €6000, then I won and wanted to pay out €5000. Attempt one failed because I entered my own name instead of the bank name, and the answer came relatively quickly. Attempt two, about three days ago, they wanted a bank statement and a bill from the electricity supplier from me, and I immediately replied to the email. I submitted the necessary documents and haven't heard from them for about three days. I write to the live chat almost every day, which keeps asking me for patience. I'm afraid I won't get my money.
Automatic translation:
Public
Public
1 year ago
Dear K61sergio,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Do I understand correctly that the issue with your name has been resolved? If yes, and if you are sure you provided all the required documents in the correct format and sufficient quality, I would recommend that we give the casino at least one more week to review your documents. It can take a few days to fully verify an account, so we just want to make sure the casino has enough time to complete the process. I will leave this complaint open in the meantime, so please, keep us informed about any further developments.
Thank you in advance for your reply.
Best regards,
Kristina
