The player has deposited money into his account, but the funds seem to be lost. The player later confirmed that the deposit was processed successfully, therefore we marked this complaint as resolved.
Slotimo Casino - Player’s deposit has never been credited to his account.
Amount: €60
Slotimo Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello, on April 24th, 2023 I made two deposits of €30 each via giropay into Casino Slotimo, these were also debited from my account. In my transaction list at Slotimo Casino, these are listed as failed and were not credited to me or refunded. I tried several times to contact support via email or the live chat, which also only works via email, unfortunately without success.
Automatic translation:
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1 year ago
Dear leroyskiski,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
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1 year ago
Translation
I have now sent the payments from my kotno to the casino and am waiting for an answer.
Missing deposit has now been credited to my account.
Edited
Automatic translation:
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1 year ago
Thank you for your reply, leroyskiski. Do I understand correctly that the issue has been resolved? Can we now close the complaint?
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1 year ago
Dear leroyskiski,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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