Slotastic Online Casino - Player faces verification issues during withdrawals.

I deposited money to play but when I try to withdraw they need all my personal information ID bank statements and bills and account numbers thats not fare whe they can just pay to the same account I paid from

Dear mickychesson535,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

I am afraid that my only advice is to fully cooperate with the casino and provide all the required documents as soon as possible, otherwise, you won't be able to withdraw your winnings.

Thank you in advance for your understanding.

Best regards,

Kristina

Dear mickychesson535,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.