The player from Germany had been waiting for 12 days for Slot10 casino to process a 3600 Euro withdrawal. Despite having been assured that the withdrawal was a high priority and having successfully completed the KYC procedure, the player continually received vague responses, causing concern. The player had not been given any clear information on the withdrawal processing time, and despite assurances from the casino, he saw no progress. After 14 days of waiting and several complaints, the player finally received his withdrawal. We marked the complaint as 'resolved' in our system.
Slot10 Casino - Player’s withdrawal is delayed.
Amount: €3,600
Slot10 Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.8
Slot10 Casino has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
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Dear Casinoguru Team,
Unfortunately, I am experiencing an issue with the casino "Slot10", where I have been waiting for them to process my withdrawal for 12 days now.
I have been receiving vague and repetitive responses to my queries about this delay either via live chat or email.
I have been reassured multiple times that my withdrawal is being treated as a high priority, but there has been no progress whatsoever.
According to the live chat, I successfully completed the Know Your Customer procedure.
With an initial deposit of 260 Euros, I managed to win and requested a withdrawal of 3600 Euros.
I played without utilizing any bonuses.
I am unsure how long I should continue to wait for my money. Given the numerous negative reviews online, I am understandably worried and unsure about what action to take.
Please help me out!
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11 months ago
Dear Malzkorn91,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Have you made any successful withdrawals before? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
Thank you in advance for your reply.
Best regards,
Kristina
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11 months ago
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Thanks for the quick reply!
It's the first payout at Slot10!
I only saved a few of the chat communication with the casino, but I would be happy to send them to you!
The problem for me is that there is no information from the casino about how long processing takes.
You also always get the same vague statements about the editing.
Always a reference to another department that the customer cannot contact independently.
In addition, there is no information about the progress of the payment. Only "is in progress".
For me personally, it's strange that I was assured in every chat that my case had the highest priority and almost every employee told me that they had informed the relevant department and that they were prioritizing my case.
Unfortunately I don't see any of that...
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11 months ago
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Today is the 14th day after the withdrawal request. Status now: Still no progress.
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11 months ago
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The money has just been transferred...
the case can be closed!
thanks for the help anyway!
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11 months ago
Dear Malzkorn91,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
