The player from Austria faced withdrawal issues, with the casino citing technical problems as the reason for non-payment. The Complaints Team attempted to gather more information by asking the player several questions regarding previous withdrawals and KYC verification. However, due to the lack of response from the player, the complaint was unable to be investigated further and was consequently rejected.
Slot10 Casino - Player’s withdrawal has been delayed.
Amount: €5,000
Slot10 Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.8
Slot10 Casino has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Translation
The casino is refusing to pay me my money and keeps giving me technical problem excuses.
Automatic translation:
Public
Public
3 months ago
Dear Darkness1985,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
