The player’s request for self-exclusion has been ignored. The issue was resolved, the player's account was self-excluded.
Slot10 Casino - Player requested self-exclusion is being ignored.
Amount: ??
Slot10 Casino
Safety Index:Very lowSafety Index
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1.8
Slot10 Casino has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Beautiful good day,
I informed this casino about 6 months ago by email that they want to have a permanent self-exclusion, but nothing happens to this day. Even when asked by Live Support, you are only held up and informed that you want to contact the support via email.
would you please help me that can finally be excluded
Automatic translation:
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4 years ago
Dear Max,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.
Please, forward me any relevant communication between you and the casino (especially your self-exclusion request). My email address is kristina.s@casino.guru.
Additionally, I would like to know if you’ve deposited some money since you sent your self-exclusion request.
I will be waiting for your reply patiently.
Best regards,
Kristina
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4 years ago
Translation
Hello Kristina,
thank you have sent the data
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Automatic translation:
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4 years ago
Thank you very much Max for your reply and email. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hi Max,
I looked at your case and the emails you sent and understand your situation. I will contact the casino and see what can be done.
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4 years ago
Dear Max,
Thank you for sharing your experience with Slot10 Casino.
As per our records, we would like to inform you that we haven't receive any self-exclusion request from you.
If you still want to self-exclude yourself from our casino, please feel free to forward your request to support@slot10.com
We hope you will find this informative.
Kind Regards,
SLOT10 Casino Team
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4 years ago
Translation
I am honestly wondering if you are serious about your answer?
On April 22nd, 2020 an email was sent to you with permanent self-exclusion.
On May 30th, 2020 also with Self Execution and you are now saying that you did not receive anything where the emails were marked as sent?
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4 years ago
Translation
Honestly, such a dubious casino where all the evidence is at hand, tell me something about not getting it? I would like a permanent self-exclusion from all of their dubious managed companies.
Edited
Automatic translation:
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4 years ago
Hi Max,
I chatted with a casino rep. He said you should ask for a self-exclusion by email (support@slot10.com) once again and that he would personally see to it being done.
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4 years ago
Translation
Hi Peter,
despite that on June 17th. again sent an email with permanent self-exclusion, nothing has happened to this day
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Automatic translation:
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4 years ago
Hello Max,
I was informed your account was finally closed (self-excluded). Can you confirm this?
