Slot10 Casino - Player has been accused of opening multiple accounts.

Salve ho aperto un account su slot10 e ho versato 30 euro solitamente si perde infatti io ho perso una marea di soldi su tutti i siti di scommesse che mi so registrata questa volta ho avuto la fortuna di effettuare una vincita di 4200 euro ho effettuato il prelievo che è andato a buon fine, il giorno seguente mi mandano una email dicendomi che hanno chiuso l'account perché non ho rispettato termini e condizioni mi dicono che ho aperto 2 account dallo stesso indirizzo IP (cosa assolutamente non vera anche perché quando ho chiesto di dimostrarmelo non sono stati capaci) e da qui ho capito che questo è un sito truffa, confido tantissimo nella vostra intermediazione sperando di farli ragionare, diversamente mi auguro che la polizia postale li individui e gli oscurino il sito anzi questi truffatori meritano di essere arrestati.

Additional information from the player:

Dear Viviana,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the casinos General T&Cs (https://slot10.com/pages/terms-and-conditions) and I found this:

"8.10. For each Casino promotion registration and participation is allowed only once per person, family, household address, email address, payment account number, IP address and shared computer, i.e. Public library or workplace. Bonus will be refused to players who do not comply with this term and multiple accounts will be closed. (Please, refer to General Terms and Conditions – Player Registration & Deregistration Process) We reserve the right to withdraw the availability of any offer and to redeem all bonus and winnings money accumulated by any customer or group of customers at any time and at our sole and absolute discretion."

Is there any chance that someone from your family/household created the account in the past? Additionally, I would like to ask you to confirm, that you haven’t used a VPN (Virtual Private Network) to alter your location, when opening the account.

Looking forward to hearing from you.

Best regards,

Kristina

Gioco da diverso tempo ho giocato in diversi casinò online ma non ho mai visto un sito così bugiardo pur di non pagare, conosco bene termini e condizioni ogni qualvolta che mi registro e la prima cosa che faccio e andarmeli a vedere, poi non ho chiesto alcun bonus perché sono a conoscenza che impossibile raggiungere il bonus con i requisiti richiesti e quindi non lo chiedo mai, quindi in famiglia nessuno ha aperto alcun conto e non ho mai utilizzato nessuna vpn le dirò di più non ho internet a casa e quindi mi collego al PC con il mio cellulare ed ho inviato i documenti dal mio cellulare e quindi nessun'altro poteva accedere. E evidente che non vogliono pagare perché se non avrei vinto e avessi caricato nuovamente il conto non lo chiudevano vi chiedo ancora di farli ragionare perché userò tutti i mezzi possibili per riavere la mia vincita da questi truffatori vi ringrazio in anticipo per il vostro impegno.

come potete vedere da queste 2 scrinshot su uno mi dice che ho richiesto un bonus sport ed io vi ho fatto notare che loro lo sport non ce l'hanno e mi hanno mandato questa email di scuse che delle loro scuse non so che farmene mentre su l'altro scrinshot come potete vedere mi hanno riaccreditato i miei 30 euro di ricarica sul mio conto ecopayz fatto da 1bet che io non conosco. In sostanza ho vinto su slot10 e poi mi riaccreditano i soldi con 1bet la truffa e evidente.

loro non hanno nessuno sport e solo truffa

Thank you very much Viviana for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Viviana,

I looked at your complaint and will do my best to help you. I would like to invite Slot10 Casino into this conversation. Please, can you provide some relevant evidence that player has multiple accounts to my email address: viliam.v@casino.guru?

Dear Viviana and CasinoGuru representatives,

Thank you for reaching us.

We would like to inform the player the following:

As per our AntiFraud Deparment and their detailed check, customer's account will not be reopened since they've detected that customer's IP address is already In use by another account in our system.

You may refer to the "Account and Personal Information" section in our Terms & Conditions:

"3.4. A Customer may open only one account on the Website and with the Company. Any additional accounts that are opened may be closed by the Company, withholding or declining all payments or in other cases, all such accounts may be treated as one joint account and merged together by the Company, in either case at the Company's sole and absolute discretion. The Customer agrees that the Company shall use any method it deems reasonable to determine if two or more accounts belong to the same Customer."

Here is a link for reference: https://slot10.com/pages/terms-and-conditions

The actions taken are final, in complete accordance with our Terms and Conditions and will be not subject to change. 

Kind Regards,

SLOT10 Casino Team

Dear Slot10 Casino,

please provide evidence that customer's IP address is already in use by another account to my email address mentioned before.

We would like to ask the Slot10 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Viviana and Casino Guru Representatives,

Thank you once again for updating the thread.

As we previously mention, the decision for closing customer's account is the fact that our Anti-Fraud Department detected that customer's IP address is already in use by another account on SLOT10.com

In this regards, that's all the information available to us right now.

Kind Regards,

SLOT10 Casino Team

Dear Slot10 Casino,

as I mentioned in previous communication, I would like to ask you to provide relevant evidence which shows that this player had multiple accounts.

Otherwise I'll be forced to close this complaint as unresolved.

Dear Casino Guru representatives,

Thank you for your reply.

That's all the information we can provide at the moment.

Kind Regards,

Slot10 Casino Team

We closed the complaint as ‘unresolved’ because the casino refused to provide relevant evidence of having multiple accounts.

This complaint was reopened as per Casino request.

Dear Viviana.

 The casino showed us a very solid proof that you are part of organised group. Usually we are very careful when casino with a very low rating giving us any type of proof. In this case we were able to get our own proof. We also identified other people in our system related to you we and have a proof that what you/they are saying is not truth. 

 We are trying to help a people which have a problems but we are not protecting these who want to gain a benefit by cheating.

 Consider this reply as final. We are closing this comlaint as "unjustified."

 All accounts related to this fraud scheme will be banned from our system.