Sky Casino - Player's account suspension and verification delay.

I have this account over a year and never had problems , on the 25th of april i won 13,800£ and they susspended my account, asked me on documents to verify i sended them all documents and from this time theres nothing my account is still susspended and they didint verify me , when I go to the live chat all they say its the security team ans they dont have contact with them and I need to wait for them to verify my account and they will contant me on my email , no help at all its 2 weeks now .

Dear Mirga94,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sky Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• Was your account verified in the past?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your winnings with the help of a bonus? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hey , thank you for your help ,I was player of the casino for about a year and the account was susspended om the 25th of april, I was verified before , I was playing roulette on imerenmse roulette , and no not a bonus

Thanks for your reply.

Please note your communication with the casino would be very helpful in clarifying the situation before we attempt to contact the casino.

Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear Mirga94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.