SixDot Casino - Player’s withdrawal is delayed.

Long story short: Deposited 100€, won 1400€ money got confiscated, they returned it, withdraw accepted on 26th of september and they still didnt do anything whiel they said they forwarded it to a specific department but no contact what so ever. I am to lazy to upload any document because i been sending them bank statements left and right and they did nothing so...

Dear jninonovak,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sixdot.com.

The casino seems to be closed since earlier this month.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please provide proof of the pending withdrawal?
• Could you please share your communication with the casino regarding the issue? Share screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your email.

According to the reply from the casino, they already processed the payment.

Could you please send me your bank statement associated with the bank account you used to withdraw your winnings?

My email is tomas@casino.guru

Thank you very much, jninonovak, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear jninonovak, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

We are now in a unique position since the SixDot casino has ceased its operations last month. I will try to contact them outside this complaint thread and let you know any new information once I receive it.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear jninonovak, 

I hope this message finds you well. I wanted to inform you that I have received a communication from a representative of the casino regarding your withdrawal. They have confirmed that it has been processed, and you should expect to receive your funds within the next five days.

Please keep us updated on whether you receive your winnings.

Thank you for all your help! I just received my winnings. Thanks to the casino as well for looking into this.

Best regards

Dear jninonovak,

We're happy to hear that your issue has been resolved, and we'll mark the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation. We hope that the suggestions and explanations we provided were helpful in navigating the issue. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru, it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Katarina Duboak

Casino.Guru