The player from Ontario had their last withdrawal request rejected due to accusations of opposed betting. Despite having only played slots and video blackjack, the player's account was under review for several days without clear communication. The deposit was under $10 with no bonus attached. The issue was resolved as the player was allowed to withdraw the funds.
Sirwin Casino - Player’s withdrawal has been delayed.
Amount: Can$232
Sirwin Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
I've been gambling at this casino depositing and withdrawing flawlessly well my last withdrawal request they rejected it said that I was accused of opposed betting at the time I didn't know what this meant so I researched it and I only play Slots and video blackjack that doesn't even exist in neither one of those games they said that my account is under review and it's been days now my deposit was a straight deposit no bonus the deposit was less than $10 straight money no bonus tied to it the only wagering requirement is was that it be played through one time if you could help me in this matter I would be so greatly appreciated I've asked how to get in touch with their so-called provider who does their reviews I hit a brick wall there no information is given they just tell me check back in a few days check back in a few days please help
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2 months ago
Hello killzdp,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sirwin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Is it possible to forward the betting history or it is currently not available due to block? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 months ago
This has been solved they finally let me withdraw this morning I sure appreciate y'all that you were going to try to help to
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2 months ago
Dear killzdp,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
