Silveredge Casino - The player's unable to withdraw his balance.

Never been on the site before God on the side won $740 go to cash out they tell me I have multiple accounts therefore I can't get on I can't get the cash out I've never been on the site before I don't care what their system says they're wrong something needs to be done

Hello warrenjason014,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Silveredge Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account registered here? Did you verified your account in the past? Did you receive any refund of your deposit after your account got closed? Did they provide any proof of you having multiple accounts?

Looking forward to your answer.

Regards,

Nick

Dear warrenjason014,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Absolutely no proof was given to me of any sort nor did they even try to get to the bottom of it they said because I had other accounts they could only take my winnings back that was it

Could you please advise before we would try to get in touch with the casino if anyone else from your household owns an account in this casino?

Dear warrenjason014,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.