ShinQueen Casino - Player's winnings confiscated over disputed fraudulent activity.

My attempt to withdraw my funds was refused, and they accused me of fraudulent activity, resulting in my balance being confiscated. I have not committed any violations such as using multiple accounts or breaking terms of service. They persistently claim I committed fraudulent activity even though I have asked for an explanation. I obviously want a refund, but more than that, I am completely unsatisfied with their lack of a justified reason.

Hello Kanagon,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ShinQueen Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account was ever verified and if yes, since when exactly? Did you have any remaining balance on your casino account when it got closed? Was it generated from real money balance or bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I opened an account in early January and completed the KYC process.

It is not a bonus, but the full amount of real money. Also, it is said that the account will not be closed, but the balance will be confiscated, but you can play if you deposit again.

Although we have consistently told them that we have not committed any fraud, they have not listened and have stopped replying to us.

Hello Kanagon,

What kind of games have you been playing? Can you please forward your betting history along with the communication between you and the casino to nikolas.b@casino.guru?