The player from Japan contested a fraudulent activity accusation made by the casino, which had led to the confiscation of his balance. The player insisted he had not violated any terms or held multiple accounts, and was unsatisfied with the lack of explanation from the casino. He had opened his account in early January and completed the KYC process. His balance had been generated from real money, not bonuses, and the casino had stopped responding to him. The player had increased his balance through sports betting, but unfortunately, his betting history had been deleted. Although we tried to assist, we were unable to resolve the issue due to it being related to sports betting, which was outside our area of expertise.
ShinQueen Casino - Player's winnings confiscated over disputed fraudulent activity.
Amount: 90,500 ₮
ShinQueen Casino
Safety Index:Below averageSafety Index
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5.5
ShinQueen Casino has a Safety Index of 5.5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
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8 months ago
Translation
My attempt to withdraw my funds was refused, and they accused me of fraudulent activity, resulting in my balance being confiscated. I have not committed any violations such as using multiple accounts or breaking terms of service. They persistently claim I committed fraudulent activity even though I have asked for an explanation. I obviously want a refund, but more than that, I am completely unsatisfied with their lack of a justified reason.
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8 months ago
Hello Kanagon,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ShinQueen Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account was ever verified and if yes, since when exactly? Did you have any remaining balance on your casino account when it got closed? Was it generated from real money balance or bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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8 months ago
Translation
I opened an account in early January and completed the KYC process.
It is not a bonus, but the full amount of real money. Also, it is said that the account will not be closed, but the balance will be confiscated, but you can play if you deposit again.
Although we have consistently told them that we have not committed any fraud, they have not listened and have stopped replying to us.
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7 months ago
Hello Kanagon,
What kind of games have you been playing? Can you please forward your betting history along with the communication between you and the casino to nikolas.b@casino.guru?
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7 months ago
Translation
I increased my money with sports betting. The sports betting history was deleted and was not available. I will post the history of withdrawal refusals and the email from Queen Casino.
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7 months ago
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Nick
