The player from Japan reported his recent deposits were not being credited despite using the correct tag and address. The player contacted us and provided transaction confirmations. The player shortly after confirmed the issue was resolved.
I made a deposit using the cryptocurrency Lipple. Up until now, my deposits were successfully credited, but suddenly they are no longer being credited.
Both the tag and the address are correct.
Dear yasuu4417,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ShinQueen Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Dear yasuu4417,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru