HomeComplaintsShinQueen Casino - Player's deposits are not being credited.

ShinQueen Casino - Player's deposits are not being credited.

Amount: ¥10,000

ShinQueen Casino
Safety Index:Below average
Submitted: 03 Jul 2024 | Resolved : 04 Jul 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 months ago

The player from Japan reported his recent deposits were not being credited despite using the correct tag and address. The player contacted us and provided transaction confirmations. The player shortly after confirmed the issue was resolved.

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4 months ago
Translation

I made a deposit using the cryptocurrency Lipple. Up until now, my deposits were successfully credited, but suddenly they are no longer being credited.

Both the tag and the address are correct.

Automatic translation:
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4 months ago

Dear yasuu4417,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ShinQueen Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please explain when you made the deposits that weren't credited?
  • When was the last time you made a successful deposit in this casino?
  • Have you contacted casino support regarding the issue? With what result?
  • Could you please share the transaction confirmations of the deposits that weren't credited to your casino account? You can do so here, or send me the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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4 months ago
Translation

Message from the player:

solved!
thank you!
Automatic translation:
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4 months ago

Dear yasuu4417,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru

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