The player from Japan reported his recent deposits were not being credited despite using the correct tag and address. The player contacted us and provided transaction confirmations. The player shortly after confirmed the issue was resolved.
ShinQueen Casino - Player's deposits are not being credited.
Amount: ¥10,000
ShinQueen Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.5
ShinQueen Casino has a Safety Index of 5.5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
Public
9 months ago
Translation
I made a deposit using the cryptocurrency Lipple. Up until now, my deposits were successfully credited, but suddenly they are no longer being credited.
Both the tag and the address are correct.
Automatic translation:
Public
Public
9 months ago
Dear yasuu4417,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ShinQueen Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please explain when you made the deposits that weren't credited?
- When was the last time you made a successful deposit in this casino?
- Have you contacted casino support regarding the issue? With what result?
- Could you please share the transaction confirmations of the deposits that weren't credited to your casino account? You can do so here, or send me the information to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
9 months ago
Translation
Message from the player:
solved!
thank you!
Automatic translation:
Public
Public
9 months ago
Dear yasuu4417,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
