Selector Casino - Part of the player's winnings has disappeared.

HELLO

I WANT TO TELL YOU ABOUT CASINO selector.

PLAYED IT ON SLOTS WON 5207 TIS.

SET ON PAYOUT ONLY 207

A 5000 SOMEWHERE DEPENDED ON ONE WORD THROWED FOR FIVE TONS.

HERE IS A SCREEN ORDER FOR WITHDRAWAL joxi.ru/bmoKOo0IOkev7m

AND THIS IS A SCREEN WHAT CAME joxi.ru/DrlWOabhK5DOQA

WHEN YOU LOOK, PAY CAREFULLY TO THE NUMBERS

WHEN WAS THE ORDER FOR PAYMENT AND HOW MUCH COME.

NOW THINK FOR YOURSELF WHETHER IT IS WORTH TO PLAY IN THIS CASINO.

I DON'T RECOMMEND IT IS YOURSELF.

Dear андрей,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you accumulated your winnings with or without an active bonus?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

No, I deposited my money myself and didn’t play any bonuses and won myself

See they have a withdrawal ceiling of 5000 rubles, I won 5207

I put this money on the withdrawal, they divided it into 2 parts 207 rubles and 5000 rubles

They howled 207 rubles to my account and 5000 rubles didn’t come to me, but they came out of the casino on my account, I don’t have them.

I write to them and they say within 3 days already gone 4 days

this is what they answer me in those support for 5 days

yyyyyyyyyyyyyyyyyyy

sum 207 was received for withdrawal and 5000 was not received for withdrawal and in the status it says that it was successful what to do

tech support

If your withdrawal is approved, then your funds are processed by your payment system, it can be processed up to 3 days.

We have nothing to do with this process. We cannot undo this operation, please wait.

Technical support operators, unfortunately, cannot help you withdraw funds faster.

yayyyyyyyyyyyyyyyyyyyyyy

Three days have passed and no money has been received.

tech support

Please be patient, we cannot speed up this process.

yayyyyyyyyyyyyyyyyyyyyyy

dear poshol 5 day of payment no what's the problem

those support and this is theirs 2 answers to all questions

here is 1 answer

As far as I can see, at your request, an application was created to the technical department,

if the problem is confirmed, the funds will be returned to your site balance, or they will be sent to you.

here is their answer 2

All financial transactions are checked by the security department, please wait, the request is being processed.

and it's been like this for 5 days

Thank you very much for your reply, андрей. We always give the casino two full weeks to process each payment. Therefore I would recommend that we wait for one more week. If there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

close the case, I got them, they paid a lot of thanks for accepting the application

Awesome news, андрей. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.