The player from Germany claims that his money has vanished from his account without his knowledge. The casino claims he played his winnings away. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
SELECT.bet Casino - Player’s funds have disappeared from his account.
Black points: 1062
Amount: €5,000
SELECT.bet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.6
SELECT.bet Casino has a Safety Index of 0.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hi guys,
Unfortunately, I read the reviews about selectbet late and had a profit of 24,000 euros approx. I initially requested a payout of 13,000 euros this was processed very quickly and rejected, because something in the general terms and conditions is described in small print only 5000 € per week . After I paid out this 5000, of course, nobody answered, I've already written off the profit. Still I contacted the chat several times, they kept saying patience. 72 hours had passed and money disappeared from the account. I changed my password several times, but stayed calm because I was hoping to get the 5000 euros paid out. So far so good. Of course, the payment team just ignored my repeated emails that I sent, no answer and then what I expected in the transaction amounts are repeatedly canceled and it becomes less and less than I saw that there were zero euros in the account, I immediately have written to support. These assume that I should have canceled the payouts and gambled away in the casino. Where's the point I've been waiting for 72 hours that the payment is processed and should have gambled away the alleged 5000 euros! I was really pissed off ... and had my account deleted by the most dubious casino I've ever seen. People before they deposit money, the money really gives a homeless person. Of course there would be no response to the email below!
Oh yes, I asked the support via the chat, there will be problems with the payout, there are a lot of negative reviews. This said there are only players who gambled away their money. Believe me and the other reviews people select.bet has a nice site, nice games but what's the point if you never see your money? If select.bet should contact me and pay me the damage, I will take everything back and then give a positive rating because it was perhaps a software or system error. Otherwise I'll post about it everywhere.
!!!!!!! At SELECT.BET IF YOU WANT THE THING CLEAR YOU HAVE ANOTHER CHANCE BEFORE THE VIRAL IS SIGN YOU CAN YOU WITH ME IN *** (at) t-online.de and if you start with them that have canceled and playful don't you need to write to me at all !!!!!!
That was my mail to select.bet:
Username: E *** 0
I play and rate at many casinos, stream on fb and have videos on tik tok instagram.
I recorded the entire game on their site. Had a positive experience with the page structure and the payout rate.
I've read a lot of negative things and still tried it.
Since a lot is on the Internet, the money is disappearing and the support claims that the password has been hacked, I have changed my passwords several times.
I made the first withdrawal of € 13,000 and it was declined immediately after a few hours. Since in small print somewhere in the terms and conditions it says 5000 euros per week. So why is there a minimum of 10-15,000 payouts? Don't go together.
Okay, then I applied for the 5000 €. After 72 hours still nothing has happened, no status change in the transaction list, no email, nothing else.
I wrote 5 emails to the payment team and got no response. Chat written to support and keep getting the answer yes, it is checked, it takes time and blah blah blah ..
So now for the best in the meantime, amounts have been canceled again and again. There was no money from the 24,000 euros I had. I just kept my mouth shut so that I would get my 5000 € paid out. Without causing trouble. So and now these have been canceled. BUT NOT FROM ME. Why should I do that when I have been waiting 72 hours? I wrote to support via chat, they just said they canceled the transaction ?!
Because I have a lot of records like screenshots, emails and chat histories. spread all the evidence in Facebook, trustly, Instagram, Facebook, tik tok, casino guru and all casino portals ..
Unless the damage is paid and I get the 5000 euros at least that I have waited 3 days for but have disappeared.
Please forward this mail to the operator or the superior. If I don't get an answer like the last time I will report it as described above.
If the problem is resolved, I will only broadcast and rate the positive game records in the pages.
With best regards
Erhan c ......
Edited by a Casino Guru admin
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3 years ago
Dear Erhan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am not sure I understand correctly whether only part of your winnings (€5,000) or the whole balance disappeared. Would you be so kind and clarify it for me? Is there any balance left in your account?
Did the casino reply to your message? Would you be so kind and forward me any relevant communication between you and the casino kristina.s@casino.guru? I would also like to see the message in which you were informed, that you’ve played away your winnings.
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
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I'll send you what I still have by email. I've deleted too much because I don't want to deal with this casino anymore.
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3 years ago
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If something should come I would donate 10 percent to the casino guru team. The main thing is that these criminals don't keep the money for themselves.
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3 years ago
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PS I had the account deleted because I really resigned myself to hearing or receiving something. I don't have the time or the nerve to deal with that.
Greetings Erhan
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3 years ago
Thank you very much, Erhan for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance.
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3 years ago
Hi Erhan,
I looked at your case and understand the situation. Unfortunately, as you mentioned above, there several cases just like yours occurred recently and the casino stopped replying to complaints published here. I'm afraid it won't change but it's always worth a try. I would like to invite SELECT.bet to the conversation to participate in the resolution of this complaint.
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3 years ago
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Thanks for the answer. It is important to me that this casino doesn’t come to life and that people register there and deposit money. Something good is already done with that.
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3 years ago
We would like to ask SELECT.bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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3 years ago
Hi Erhan,
Unfortunately, the casino didn't reply as expected. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. If the casino decides to react, we will reopen the complaint and you will be notified by email. I sent you an email that might be helpful a week ago. Let me know if you received it here: peter.m@casino.guru.
Best regards,
Peter
