The player from Germany has been accused of opening multiple accounts, but he isn’t aware of it. We ended up closing the complaint as ‘unresolved’ because the casino failed to provide relevant evidence to support their claims.
SELECT.bet Casino - Player has been accused of opening multiple accounts.
Black points: 338
Amount: €715
SELECT.bet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
SELECT.bet Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Insufficient evidence from casino
UNRESOLVED
Case summary
4 years ago
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4 years ago
Translation
Hello, I made a deposit of 21 euros on November 3rd, 2020 via Sofortüberweisung (Klarna). I did not use a bonus. I then came to 715 euros with football bets. When I wanted to pay off the money, I was informed that an account with similar data already existed. Which can't be possible at all, as I didn't even know their website before. I usually go to my bookmaker around the corner, but it is currently closed again due to Corona.
As I said, stay away from select.bet Absolutely just a scam.
The fatal thing is, when I search for the best bookmaker on google, this scam site is right up there ... that's ridiculous. Maybe you can change that somehow.
greeting
Mario
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4 years ago
Dear Mario,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino’s T&Cs (https://select.bet/en/pages/terms-and-conditions) and I found this:
„3.8.2 A duplicate account is considered as such in any case where the account IP address, Personal details, payment account number, site cookies matches with an already existing account with the company."
Is there any chance, that someone from your household has created an account at this casino too? Has your deposit been returned? If there is any other communication between you and the casino, please forward it to kristina.s@casino.guru (or you can post it here). Looking forward to hearing from you.
Best regards,
Kristina
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4 years ago
Translation
Hello Kristina,
I know very well that nobody else in my household has created an account with select.bet.
The statement about the second account from select.bet is a lie, there is absolutely no second account.
My first payout of 490 euros was rejected on the grounds that I had to use my deposit of 21 euros five times on bets with odds over 1.6, which I did and won another 80 euros, i.e. select.bet didn't do himself a favor. As I said, I didn't use any bonus on my deposit. When I go to my betting company around the corner, he doesn't ask me to wager five more times.
In any case, I submitted my documents for verification afterwards.
When you found out that everything was okay, you simply came up with a flimsy explanation to steal my winnings, because it is probably nothing else.
My winnings were simply removed from my account. Only my deposit of 21 euros is still on it. Before it was 225 euros on my account + 490 euros that were in payment and were simply declined and also gone.
I was informed by select.bet that I can withdraw these 21 euros.
This is, of course, just ridiculous fraud.
regards
Mario
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4 years ago
Thank you very much Mario for your quick reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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4 years ago
Hi Mario,
I looked at your case and understand your situation. I will contact the casino and see what can be done.
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4 years ago
Dear Mario and CasinoGuru representatives,
We would like to share the following statement as per our relevant departments and their investigations.
As per our Security Department, your account has been created in violation of our Duplicated accounts policy.
It has matching details with another Select.bet account. In accordance to our policy and general T&C (link for reference can be found here: https://select.bet/en/pages/terms-and-conditions), player's account has been closed and the wrongfully gained account balance has been redeemed, plus the total amount of player's deposits were returned to his real money balance.
The above mentioned amount is 21 € and it can be withdrawn immediately after player's opened a withdrawal request from his account menu.
In regards to the player's complaint, we would like to inform him again as we do a couple of times In our conversations via email, that everything is made towards our Security Department's investigation.
Hope both parties will find this informative.
Warm Regards,
The Select.Bet Casino Team
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4 years ago
Translation
Hello,
again ........ there is no second account, this claim by select.bet is a lie.
Evidence of this is not presented because there is none.
I didn't take advantage of any bonuses, so there was no need for a second account, which makes absolutely no sense.
Ie select.bet are not only scammers, but also very unimaginative. Otherwise they would have come up with another reason to steal my money.
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4 years ago
Hi Mario,
I chatted with a casino rep on Skype. I'm afraid I won't be able to help you. The casino insists that you registered multiple accounts. However, they can't provide any evidence. The only thing I can do is to mark the complaint "unresolved" and recommend you to read the casino's review before you register and play to avoid this kind of situations. As a last resort, you can submit a complaint with the Curacao Gaming Authority (certria@gaminglicences.com). It's not the best license out there, but they might be able to help. Please let me know how/if the gaming authority responded (my email address: peter.m@casino.guru). I wish I could be of more help.
Best regards,
Peter
