HomeComplaintsSatbet Casino - Player's experiencing issues while depositing.

Satbet Casino - Player's experiencing issues while depositing.

Amount: 8,000 INR

Satbet Casino
Safety Index:Below average
Submitted: 07 Jun 2022 | Case closed : 27 Jun 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from India tried to make a deposit, but the casino informed him that the payment method is no longer available. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

Usually i deposited through ewallet Paytm to deposit i repeated the same as usual but now they are informing me after sending the money that account is freeze that payment system has been removed from site .

No proper customer service worst app experience i made big mistake opting the Satbet.com .

Every day they keep on changing the payment system of depositing with no proper information to the clients.

I have been connected the more than 6 gambling and casino sites i would rate 0 for Satbet worst gambling and casino site ever

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2 years ago

Dear Mohammed,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Could you please clarify what happened with the deposit? Has it been credited to your casino account or not? Or has it been returned back to your Paytm?

Thank you in advance for your reply.

Best regards,

Kristina

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2 years ago

I didn't get it in Casino account not into my Paytm as per merchant account has been freeze so my money has been gone

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2 years ago

Thank you for your reply, Mohammed. Could you please clarify which account has been blocked? The casino account or the Paytm account?

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2 years ago

Dear Mohammed,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Edited by a Casino Guru admin
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