The player's winnings were reduced while playing with bonus money. The complaint was rejected as the player stopped responding.
SandBoxCasino.io - The player's winnings were reduced.
Amount: $20
SandBoxCasino.io
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
in the first few laps they are already doing shit... 11 bonus coins were credited, with which I bought 44 spins each with a value of 0.25 bonus coins equivalent to 0.10 usd. in one hand I received a prize of 20 usd or a prize of 50 bonus coins! 0.10=0.25 20=x x=50 the payout was 20 bonus coins that is more than 50% less, they simply turned the prize into 8usd! even a child learning to do math would see that. I do not recommend I contacted the chat through the support offered and so far nothing
Public
Public
2 years ago
Hello vitoralonsso22,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SandBoxCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if it was a part of deposit bonus or a free bonus? Did you have any real balance on your account when the issue happen? When was the last time you did deposit and is your account currently fully verified?
Looking forward to your answer.
Regards,
Nick
