Rysebet Casino - Player’s withdrawal request is delayed.

Rysebet.com are scammers. My first request to withdraw money was in Feb 2024 (50 usd), since then I tried 3 more times to withdraw different sums and different pay methods, all unsuccessfull. Their support never answers. I would love if you'd make a post to prevent future scam cases ^^

Dear minortristitia, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

What types of games did you play? Were they slots, live casino games, or did you participate in sports betting?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

No, I have never managed to withdraw funds

Raysbet does not require verification, they don't even have such a setting

I deposited 50 usd at one time, I think there was a 10 usd free bet bonus, but that was in 2023, I already managed to make x2 and lose twice))

sports betting only

Have you received any notification or explanation regarding the reason your withdrawals were canceled?

Do I understand correctly that you were never able to contact casino support?

It didn't work out. Today I put it on withdrawal once again and there's silence

Thank you very much, minortristitia, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you!^^

Hello there,

Thank you minortristitia for providing us with all the information. I hope we'll be able to resolve this issue together. ^^

I would now like to ask Rysebet Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter