The player from Greece experienced a delay with their withdrawal, which had been under review for 3 days despite being informed it would take a shorter time. The Complaints Team communicated that the standard processing time for withdrawals could take up to 14 days and advised the player to remain patient. However, due to a lack of response from the player after multiple inquiries, the complaint was ultimately rejected as further investigation could not be conducted.
RTbet Casino - Player's withdrawal is delayed.
Amount: €204
RTbet Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
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1 month ago
Translation
My withdrawal has been under review for 3 days already, even though I was told it would only take that long.
Automatic translation:
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1 month ago
Dear gogotsia87,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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1 month ago
Thank you for your reply, gogotsia87. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
