The player from Greece is experiencing a delay with their withdrawal, which has been under review for 3 days despite being informed it would take a shorter time.
RTbet Casino - Player's withdrawal is delayed.
Amount: €204
RTbet Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for player to reply
10d 20h 32m 59s
Case summary
3 hours ago
Public
Public
4 hours ago
Translation
My withdrawal has been under review for 3 days already, even though I was told it would only take that long.
Automatic translation:
Public
Public
3 hours ago
Dear gogotsia87,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
gogotsia87 has 10d 20h 32m 59s to reply
