The player from Spain had a pending 500-euro withdrawal that had been delayed for 9 days. Despite repeated communications, the issue remained unresolved, with the casino blaming third parties. The player confirmed that the withdrawal had now been processed, and the complaint was marked as resolved.
RTbet Casino - Player’s withdrawal is delayed.
Amount: €500
RTbet Casino
Safety Index:Very highSafety Index
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9.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
Translation
Good morning, I have a pending withdrawal of 500 euros that has been delayed for 9 days. They keep telling me the same thing about third parties and nothing gets resolved. Day after day, the money doesn't arrive.
Automatic translation:
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3 months ago
Dear amaroamarocruz,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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3 months ago
Translation
We continue the same without receiving the withdrawal of 500 euros, please a solution
Automatic translation:
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3 months ago
Thank you for your reply, amaroamarocruz. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
Thank you.
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3 months ago
Translation
Good evening, it is now solved, thank you, best regards
Automatic translation:
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3 months ago
Dear amaroamarocruz,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
