The player from Germany won three tournaments on 06/13/2024 but had not received any winnings by the time of the complaint. We requested supporting evidence and extended the response time by 7 days. However, the player did not respond to our messages and questions. Consequently, the complaint was rejected due to lack of response.
RTbet Casino - Player’s tournament winnings have been delayed.
Amount: €90
RTbet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
Translation
I won 3 tournaments on 06/13/2024 and to this date, I haven't received a single cent! Bunch of scammers, never again 🤬🤬🤬🤬🤬🤬
Automatic translation:
Public
Public
4 months ago
Dear miroslavslavov1,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication between you and the casino to veronika.l@casino.guru?
Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Veronika
