The player from Canada had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The Complaints Team had attempted to assist by advising the player on the usual processing times for withdrawals and the importance of completing KYC verification. However, after three weeks of no response from the player regarding the requested communication with the casino, the complaint was rejected due to a lack of information needed for further investigation.
RTbet Casino - Player believes that their withdrawal has been delayed.
Amount: Can$235
RTbet Casino
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9.1
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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3 months ago
Deposited 235 dollars won 13000 with it went to try and cash out says I can do make 750 per day with 3 max pending waiting a week nothing they keep saying there was a problem with the payment provider and there working to fix it. I withdrew with bitcoin. They won't send me the transaction id or show any proof of it being sent
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3 months ago
Dear Baseball101,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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3 months ago
Dear Baseball101,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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3 months ago
Dear Baseball101,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
After 3 weeks still trying to get past verification seems to be rejected everytime and no one will explain why
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2 months ago
Dear Baseball101,
Can you please forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review.
Awaiting your response.
Regards,
Nick
