HomeComplaintsRoyalJeet Casino - Player reports missing deposit.

RoyalJeet Casino - Player reports missing deposit.

Amount: 1,000 INR

RoyalJeet Casino
Submitted: 11 Jan 2024 | Closed : 19 Feb 2024
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from India had deposited 1000₹ on a casino platform but the money had gone missing. He had reached out for assistance in getting a refund. The team had requested more information from the player and had extended the timeline to allow for the transaction to clear. However, the player did not respond to further inquiries, thus we were unable to proceed with the investigation. Consequently, the complaint was rejected.

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I am deposit 1000₹ my money is missing this casino please close this casino is frode and scame please complain

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Dear anilgoria,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, could you clarify if you have tried contacting your payment processor regarding this issue?

Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

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Ok please refund help me

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I fully understand your frustration, anilgoria. It may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 23 days to allow one full month for the transaction to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

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Ok no problem

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Dear anilgoria,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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