The player from Spain was waiting for a confirmation of a fund transfer to his gaming account, after having requested the day's income for verification. After reaching out to the player for more information, we had extended the response time by 7 days. However, the player did not respond within the given timeframe. As a result, we could not investigate the issue further and had to reject the complaint.
Royal Spins Casino - Player awaiting confirmation of fund transfer.
Amount: €24
Royal Spins Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
Royal Spins Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
8 months ago
Translation
Please confirm that you've transferred to my gaming account. I've requested today's income for verification.
Automatic translation:
Public
Public
8 months ago
Dear Juantxo1978,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Royal Spins Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
