The player from Spain was waiting for a confirmation of a fund transfer to his gaming account, after having requested the day's income for verification. After reaching out to the player for more information, we had extended the response time by 7 days. However, the player did not respond within the given timeframe. As a result, we could not investigate the issue further and had to reject the complaint.
Royal Spins Casino - Player awaiting confirmation of fund transfer.
Amount: €24
Royal Spins Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
Public
Public
1 month ago
Translation
Please confirm that you've transferred to my gaming account. I've requested today's income for verification.
Automatic translation:
Public
Public
1 month ago
Dear Juantxo1978,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Royal Spins Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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