Royal Slots Casino - Player’s account has been blocked.

I won 800 and when I went to withdraw my winnings they blocked my account fr review .and I can not get a time when the they will review my account it when will they release my funds

Dear Ebrahim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and clarify when exactly has your account been closed? Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Ebrahim,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.