Roobet Casino - Player experienced technical issues.

Hello, in December and January. roobet server was upgrading and crashing while playing the game crash. While the same time I couldn’t press the option to cash out in crash lost about 3k$ to 4k$ Plus and roobet only refunded me 375$ for 3 bets only but as they refunded me it was clearly there fault. Plus roobet terminated my vip without any notice and didn’t gave me any reason I was roobet Vip for few months plus after that they are giving me lossback like shit in roowards.

Dear Itsyourboy, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you lost your whole balance while you couldn't withdraw? Did you inform the casino about this issue immediately when you noticed it?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Looking forward to hearing from you.

Best regards, 

Kristina

Hello, while I was playing there crash house game in roobet it was there server crashing they only refunded me 375$ until now not more then that. Plus roobet terminated my vip without any notice to me . Proofs I will send u now on email

Hello any updates?

Thank you for your reply, Itsyourboy. Do I understand correctly, that the casino has only refunded the bets that truly crashed and you lost the rest of your funds?

Casino refunded partial bets not all, and also Casino terminated my Vip without any notice

Could you please clarify how many crash reports you submitted?

It was clearly written in crash report it was fault from casino server and it showed few times I have attach the notifications which I send u in email proof

Itsyourboy, could you be more specific about the number of crash reports, please?

i have seen crash report during my session that day approx 10 plus times

Thank you. I am afraid that if the casino found out that only 3 bets were rejected and the rest was closed correctly, there is not much more we could do. It would be close to impossible to prove that this issue was caused by the casino and not by a weaker internet connection for example.

In general, even if the game crashes, the result of the bet is recorded on the game provider's server.

For further explanation, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

In this case, I can recommend that you contact the game provider and they should be able to provide you with further information. Unfortunately, from our standpoint, we are not able to be of more help. Thank you for your understanding.

Dear Itsyourboy,

We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player has stopped responding to our messages and questions.