Roman Casino - Player's withdrawal is delayed due to excessive document requests.

Hello, i tried to withdraw from romancasino and they asked for extra documents, but its a horror, they asked for id and proof of address, proof of deposit and proof of funds, what is my income in the last 3 months, I have property and i rent out for other people and they pay me, there is a official and valid agreement with every little detail, why they dont want to accept it because they say its not from the goverment

Of course it not from goverment, goverment in Hungary never do this, if you do an agreement with every detail and you have your signature its automaticly 100% valid and they dont understand and they dont accept it

Also I didnt even deposited to them that much i dont know why they ask this

(I have also savings from my old property sale, but they asked for 3 months old proof of funds, i dont know why only 3 months, everybody have savings and my property sale is like 2-3 years, but its a larger one)

Im sure they just dont want to pay and thats why they asks these insane thing

I also can send the documents to you, just give me an email

Thank you

Dear Martonjulian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying your income seems to be the only issue here? Has the casino approved the rest of your documents?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Yes, they did accepted

And yes in jpg as photo

I can send to you also

Thank you very much for your reply, Martonjulian. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Martonjulian,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, sorry for the late respond

I got this email from them today

Take in mind i didnt even won any money from bonus, so i dont know what they are talking about

Do I understand correctly that the casino confiscated your entire balance? Please forward this message you received from the casino to me.

Dear Martonjulian,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.