Rollerum Casino - Player’s withdrawal is delayed due to KYC.

Rollerum Casino, I have the same problem as another user who wrote to you a week ago. Starting with a bonus of 1250, I reached a million dollars, but they won't let me withdraw because they are waiting for the KYC verification. To speed up the process, they are asking me to deposit 100 dollars. What do you recommend I do?

Dear Thor6666,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’ve encountered.

Based on the information provided, it seems highly likely that this is a scam casino. Please note that a trustworthy online casino would never request significant deposits, especially if such requirements are not mentioned in their Terms and Conditions. Many fraudulent casinos employ similar tactics, offering players unrealistically high bonuses and rigged games that ensure massive "wins." They then demand deposits from players to "release" the winnings. This strategy often convinces players to pay a seemingly small amount, such as €100, in exchange for promised payouts of tens of thousands of dollars. Unfortunately, once the deposit is made, these casinos typically cease communication, leaving players without their money or winnings.

I strongly advise you not to deposit any funds to this casino and to remain cautious moving forward.

Therefore, let me ask you the following questions:

• Have you made the requested deposit of €100 to the casino?
• Could you please provide more details about the bonus you activated and played with? Was it a free bonus?

Your answers will help us better understand your situation and determine the next steps. Thank you in advance for your cooperation.

Best regards

Nick

No, I have not deposited anything, the bonus is 1250 dollars free, now I have reached a balance of 2 million dollars and I will stop until I receive the kyc of the account as it is written, I have attached some screenshots in the previous message

Based on the information you’ve provided, it seems highly likely that this is a scam casino. Legitimate online casinos will never request additional deposits, especially in circumstances that were not mentioned in their Terms and Conditions.

Please be cautious about paying any processing or other fees.

Legitimate casinos do not operate in this manner. If you have any communication from the casino requesting these fees, I would appreciate it if you could forward it to me at nikolas.b@casino.guru Your cooperation is crucial in order for us to proceed with your case and protect you from further loss.

It is important to understand that, with certainty, you will not receive any of your money from this casino. Once a payment is made under these circumstances, the casino typically ceases all communication, and your funds and winnings will be lost.

I highly recommend refraining from making any further payments. Please remain cautious, and let us know if you have any further details or questions regarding your case.

Thank you in advance for your reply.

Best regards,

Nick