The player from China requested to close any accidentally registered accounts to ensure their current account was fully functional for placing bets. He explained that his initial account was unused and he created a second account after forgetting his password, leading to winnings of $3000-$4000. Both accounts were subsequently banned without prior authentication requests. We determined that the casino likely detected suspicious activity requiring further investigation and, due to our limited insight into this specific area of online gambling esports-betting specifically, we were unable to evaluate the issue fairly and thus rejected the complaint.
Rollbit Casino - Player seeks to resolve multiple account issue.
Amount: $1,500
Rollbit Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.6
Rollbit Casino has a Safety Index of 5.6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
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5 months ago
Dear nyp348969,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollbit Casino.
Pleae understand it's almost universally prohibited to open multiple accounts in online casinos. If you won, while previously opening other accounts in the same casino, you might encounter issues completing verification and withdrawing winnings.
Please allow me to ask you a few questions, so I can better understand the situation.
- Is there any balance the casino confiscated due to you opening multiple accounts in the casino?
- Have you completed verification on any of the casino accounts you have opened in the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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5 months ago
My first account was only registered and I haven't recharged or placed any bets. I registered for the second account because I forgot my password. I still have $1500 to withdraw, not $15
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5 months ago
Is it normal for players to apply for a new account after forgetting their password, not having played or placed bets, and not undergoing real name authentication?
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5 months ago
I recharged less than $1500 and won about $3000-4000, which is also my luck. I only play esports and don't play other rollbits. I bet on you, you are also a transit station and submit to a larger platform. Theoretically, you are also playing hedging, so winning or losing is meaningless to you. I really can't understand why a website with an annual income of $500 million would hack me for more than $1000
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5 months ago
At present, both accounts have been banned without prompting me to authenticate
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5 months ago
Dear nyp348969,
Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. We are aware there are many multiple-account strategies used by players who focus on sports betting, but unfortunately, we don't have enough insight into this field of online gambling, so we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
