RokuBet Casino - The player struggles to withdraw his balance.

I'm trying to withdraw 956 euros from rokubet and they don't even respond and won't let me take the money.

I can't tell them, no communication channel works

thank you so much

Hello angelo.pt,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roku Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good afternoon ,

Still continues to struggle to withdraw the balance.

Thank you very much

Hello angelo.pt,

Could you please answer to all my previously asked question? We won't be able to move forward without the additional information.

Dear angelo.pt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed based on the above mentioned reason.