HomeComplaintsRokuBet Casino - The player's bonus was not credited.

RokuBet Casino - The player's bonus was not credited.

Amount: NZ$200

RokuBet Casino
Safety Index:Low
Submitted: 01 Nov 2022 | Case closed : 28 Nov 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's bonus was not credited and the casino support is non responsive. The complaint was closed as the player stopped responding.

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2 years ago

Hi, I have been trying for the last 2 days trying to contact Support and nobody has reached out to me. I had deposited over 200$ and a bonus was not given at all. Money was gone and couldn’t play any longer. Would love to hear some answers

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2 years ago

Hello Israel2012,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roku Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise which bonus did you want to claim? Was it a deposit bonus or no deposit bonus? Did you already played away the deposited balance? Did you contact the casino by e-mail or live chat support?

Looking forward to your answer.

Regards,

Nick

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2 years ago

The welcome bonus, I deposited and never received any bonus, I also contacted them via live chat and sent multiple emails still to this day I have had no reply

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2 years ago

Can you please clarify which bonus did you want to claim? What did the casino support respond to you?

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2 years ago

Casino has not responded at all and I wanted the welcome bonus

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2 years ago

Could you please advise if you still have your deposited money on your casino account or did you play with it?

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2 years ago

Dear Israel2012,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

The complaint will be now closed for the above mentioned reason.

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