HomeComplaintsRockbet Casino - Player’s account has been blocked.

Rockbet Casino - Player’s account has been blocked.

Amount: $20,000

Rockbet Casino
Safety Index:Very low
Submitted: 24 Aug 2021 | Case closed : 08 Sep 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Canada had his account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

I started with 150$ and used the bonus to get up to 300. I was having a good day and managed to make my money up to 2 grand. After that I did a 400$ bonus buy on Buffalo king megawatts and max won the slot for 20,000$. When I went to withdrawal the amount the company had the transaction pending all day. The next day my account was shut down with no explanation. I have been trying to reach them but they won’t respond. I need help getting this money it is life changing.

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3 years ago

Hello Tyler,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please specify which bonus was in play? Would you be so kind and post here a link?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

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3 years ago

Dear Tyler,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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