Rixwin Casino - Player’s withdrawal is delayed and account appears restricted.

K so I used a no deposit bonus with rixwin.top and over a day or 2 I turned it into 100k (usd i believe). But in order to withdraw they say I need to deposit $150 first. I first looked up the site and couldn't find a crumb. Then I went to live support on the site and asked if there was anywhere they could direct me where I could validate their legitimacy. They pointed me to the about us section... which consisted of; sponsorships, reviews, and live support. The first 2 don't help me cuz they seemed fake or suspicious.. and I was literally in the 3rd one talking with them... so they repeatedly kept saying go to the about us section. I replied with communicating that that doesn't answer my inquiry. And if she was going to be able to help me or judt continue to rudely shove me off. She then closed the live chat and blocked me from openning another chat.. also, I can't seem to even use the slots anymore they don't open. Annnnd my recent history (in plinko) comes up as 0.00 for every round... even when I land on the x100 area... it didn't give me anywhere near that multiplier so I suspect they've restricted my account.. so... with 0 dollars in my bank... I finalllllllly caught my jackpot of a balance of 100k (usd) and all I wanted to do was be reassured I won't lose the 150 AND the 100k.... please help.

What should/can I do??

Dear NEOKRATOS11,

Based on the information you’ve provided, it seems highly likely that this is a scam casino. Legitimate online casinos will never request additional deposits, especially in circumstances that were not mentioned in their Terms and Conditions.

Please be cautious about paying any processing or other fees.

Legitimate casinos do not operate in this manner. If you have any communication from the casino requesting these fees, I would appreciate it if you could forward it to me at nikolas.b@casino.guru Your cooperation is crucial in order for us to proceed with your case and protect you from further loss.

It is important to understand that, with certainty, you will not receive any of your money from this casino. Once a payment is made under these circumstances, the casino typically ceases all communication, and your funds and winnings will be lost.

I highly recommend refraining from making any further payments. Please remain cautious, and let us know if you have any further details or questions regarding your case.

Thank you in advance for your reply.

Best regards,

Nick

Dear NEOKRATOS11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.