The player from Alberta had alleged that the casino's bonus wheel system was unfair. Despite regular activity and deposits, he had not received any bonuses. He also pointed out inconsistent responses from chat support regarding the requirements for receiving bonuses. We had informed the player that we needed more evidence to investigate his claims. However, due to the player's lack of response, we were unable to proceed with the investigation and had to reject the complaint.
River Belle Casino - Player denounces bonus wheel as marketing scam.
Amount: Can$400
River Belle Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.3
River Belle Casino has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
10 months ago
The bonus wheel is flawed and clearly a marketing scam, I would like for you to attempt at getting me a bonus or a refund of deposits that is rightfully and legally mine as I have been active, I have been depositing, and as for the software there is no issues. And various chat support attempts concluded the following, also these are the best reasons they could come up with:
Needs to be active
Need more deposits
The wheel is having software issues
All which contradicts each other, they are taking advantage of the false advertising of making a deposit to earn a bonus and not once did it ever give me a bonus. If you are unsuccessful I will try somewhere else
Thank you
Public
Public
10 months ago
Dear wmoosewah55,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
