River Belle Casino - Player denounces bonus wheel as marketing scam.

The bonus wheel is flawed and clearly a marketing scam, I would like for you to attempt at getting me a bonus or a refund of deposits that is rightfully and legally mine as I have been active, I have been depositing, and as for the software there is no issues. And various chat support attempts concluded the following, also these are the best reasons they could come up with:

Needs to be active

Need more deposits

The wheel is having software issues

All which contradicts each other, they are taking advantage of the false advertising of making a deposit to earn a bonus and not once did it ever give me a bonus. If you are unsuccessful I will try somewhere else

Thank you

Dear wmoosewah55,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Dear wmoosewah55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.