Rise of Bets Casino - Player’s winnings have been delayed.

I deposited €1500 at Rise Of Bets casino without bonuses, out of which I used €500 for playing and decided to withdraw the remaining €1000 back to my bank account immediately. With the €500 deposit, I won €6000. I wasn’t able to withdraw the €1000 deposit because the casino requires all deposits to be used for playing and to place bets three times consecutively. Therefore, I made two bets with my €1000 deposit, losing one of them. Now, I have €6000 in my account, and I’ve been trying to withdraw €3000 of the winnings. I completed the identification process on 30.07.2024 and have sent many emails about this matter, but I have not received my money from the casino.

Hello revolter,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rise of Bets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is the withdrawal pending? When was the last time the casino responded to you and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi, I received my first withdrawal today to my bank account. For my part, this complaint can be removed as I believe I will get the rest of my withdrawals.

So I don't think that it is possible to get my €1000 deposit anymore according to the casino's rules, which were not mentioned during the deposit or in the general information. However, I believe that I will receive my winnings in my bank account.

Hello revolter,

Do you wish to keep the complaint open until you receive the payments?

Please also note that the wagering of deposit is common in every casino and it is not always possible just to withdraw it without it.

Hi, could you keep the complaint open until I get all my winnings in my account. Now I have received a little less than half of my winnings.

Dear revolter,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.