Richy Casino - Withdrawal of player's winnings has been delayed.

Hy this casino a full scam. I deposit btc this month The first problem on transaction history is not seeing thisand early deposits.(but i screening the deposit bonus seeing but not activated) Then i win very big tousend on btc and eth not can withdraw. I try withdraw first my eth on 2024.04.04 and still pending..i not can made a other withdraw if i have a opened withdrawal request and my btc is not can withdraw. i write emails, not answered for me. I write on telegram, see the support but not answered me, so its a not good brand image from this casino...

Dear Pocketplay,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

i informed a little bit from this fake scam casino.. what is that????? Its true??

And today i not can login my account... maybe banned??...

I have on my acc tousends in crypto...and banned...

I try made a new acc my email but thats write.

So banned my acc.. i try password recorvery

And not work so banned... pls help for me

Thank you for your reply, Pocketplay. Could you please advise which games you focused on - slots, live casino, sports betting, etc.? Did you pass the KYC verification before your account was blocked?

I play inhouse games and slots only.

Email not answered for me, i can on telegram speak with the support but here 2-3 days answering for me. i made the kyc. I send all pic on telegram but i waiting the answer now...

5 days ago not can answering for me the 24/7 supp...

This casino a full scam. Thats the 24/7 support. See if i write but not answering for me..

Thats answer for me today. This casino a full scam. Its true legal? I win tousends in crypto and give me back my deposit. But the casino is close how can i deposit? Why work this scam site legally? First time win this site. Early i deposit and lose, never close the casino, but now i win tousends and closed temporarily.. its a joke...

And i wait this answer since 6 days.. from the 24/7 support...

Thank you very much, Pocketplay, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you

This news send me the pagcor...not good news...

And now thats..

Its a full scam site

Hello Pocketplay,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Richy Casino representative to join this conversation and participate in resolving this complaint.

Dear Richy Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

The casino says only my deposit give me back..

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you but i think this casino is a full scam site

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru