Richy Casino - The player's withdrawal did not arrive.

https://tronscan.org/#/transaction/b2dc965da2ccca00a3442f240cb51419f60d8bd49e1f41b5f323402ec8d48f40

This is the transaction that they managed to tell me that they send me the funds of my withdrawal even though i told them that the transaction failed because they didn t pay the fees. Even though i spoke with chat support and they told me that they provide it to financial department, it has passed more than 24 hours while financial department works 24/7 as they say. A crypto transaction is quick to be made. So there is no excuse why the are so late.

Hello ChristosMpoul,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rich& Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that if the transaction failed, it must have returned to the casino so it is only a matter of time before you could request a withdrawal again.

Looking forward to your answer.

Regards,

Nick

Hi, so yes, my account is verified since Wednesday. I used to play with my real money and i cancel by my own the bonus which i didnt want. I realised that the rules of casino are not really helpfull for wagering, so i decided to remove my deposit (real money). I didnt get any profit from slots to tell you the truth, so actually the 194 USDT which are my funds, are my real money, without bonuses without nothing. I got an email that was saying that i m allowed to withdraw my funds. From the moment that the transaction was done, my balance in casino is like 0.1, the funds are not returned. I speak each day, from the day that failed the transaction. Every time, the anwser that i get from support is that they are waiting updates from financial department which is working 24/7. So i don t feel that it is really truth and i don t know what is happening actually.

Hi! As per our AML policy, you can withdraw the funds only using the same crypto wallet as for your deposit. You have requested withdrawal to the different wallet; therefore, the transaction was not successful. Our payment department is working out a solution for you, kindly wait. We will inform you via email in case of any updates.

This anwser of "we will inform you" it has been for many days. There is no excuse of what are you trying to solve, from the moment that you didn t ask any further information to show you the receipts of deposits in the casino or the Tron wallet address which i asked for withdraw my funds!

Hello ChristosMpoul,

Did you request a withdrawal to the wallet you used to deposit with since the casino posted here?

Is there any update regarding the payout?

The request of withdrawal was since a few days before i post here. From the moment that it failed, since then i didn t get any funds (neither to my casino account). So i m like with 0 balance more like 10 days. They said that i used different wallet, which is wrong. I used the same. So i sent them two days ago, more proofs and i m still waiting for answers

Dear Richy Casino,

Can you please advise what is the issue with the player's withdrawal as he claims he used the same wallet as he deposited with?

Hello,

Our payment department is still clarifying what when wrong in this case.

We deeply apologize for this situation, don't worry, the funds will be paid out as soon as we figure out what happened.

We have resolved this case. The user is able to make a new withdrawal request to the specified wallet address, it will be manually approved and paid out. We apologize for the inconvenience and long wait. In the future, to avoid such issues, we will try to make automatic notifications concerning the wallet address. Thank you for patience and understanding.

Dear ChristosMpoul,

Can you please request a withdrawal and confirm once it arrives?

As i said to support, because my casino funds are 0 . I suggest them, to make they, the withdraw to my wallet address and they said "ok". It is more than 24 hours that they accepted that and i m still waiting for any further news from them..

Hello!

The withdrawal has been paid out with the following hash: https://tronscan.org/#/transaction/05923efe2ed75d86e7e5d77c982d07dc2e012dbc44b160a8407812d0164935d9

You can see by your own that the transaction failed again because of the gas fees... For second time... After 1 month situation

Dear Richy Casino,

If possible, please let us know once you will send the payment successfully as the last one really seem to be as a failed transaction.

Indeed, the transaction was unsuccessful, we apologize for that. Out technical specialists are trying to resolve the issue with gas fees, as soon as it is done, we will send the funds again.

Dear ChristosMpoul,

Please let us know once the money arrives.

After we fixed the payment method, the funds have been paid out: d8e659dd14f9cec8e53d6d3fc6a5ec0d9b11b754104fe18d87fd2a3a3fb1a5f5

Dear ChristosMpoul,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The funds have been send!

Thank you ChristosMpoul for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick