Richy Casino - The player's unable to use his bonus.

I have a bonus and I can't use it

Dear mczanuto,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Richy Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

gives bonus and does not let use ... just see in my account

Dear user,

We have carefully examined your case. As it turned out, you received the bonus, as promised in our promo. However, you wagering process was not successful. After losing many bets, your real and bonus wallets became empty. Therefore, as the wagering requirements (30x) have not been met, we could not credit the bonus funds to your real account. In gambling, wins and losses are random, we wish you better luck next time.

Anyway, we don't want this unlucky experience to affect your opinion about our website. Therefore, we are ready to offer you an individual promo code for your next deposit. To receive it, please contact our support email: support@richy.casino

You are reversing everything... I don't want a crappy bonus, I want my deposit of $100...I transferred 2 deposits of $100 in a matter of minutes... nobody mentioned the bonus..I already sent the statement and there are 2 deposits over $100 and one wasn't credited at the casino...stop being bullshit...damn!

Dear mczanuto,

Please note that a bonus is a good-will of the casino. If you played away the first bonus and did not claim any new with your other deposits, you can't expect from a bonus just to appear out of nowhere.

Please forward your deposit/bonus history for further investigation to nikolas.b@casino.guru.

I've seen the reputation of this richy casino and it's questionable... I'll never play there again

Dear mczanuto,

Could you please advise if you have sent the requested information to the above mentioned e-mail address or you wish to close the complaint?

Dear mczanuto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.