Replatz Casino - Player is enquiring help.

And more than a month that you have blocked the slots they no longer play it is just disgusting you no longer spend some time I have played about 10,000 euros without ever winning a euro don't you think you are exaggerating?

Dear Francesco,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Would you be so kind and describe your problem in more detail? Are you experiencing problems with playing some games? Are there currently any funds being held by the casino? What does the disputed amount of €876548 stand for, please?

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear kristina my complaint and clear those numbers are symbolic the truth is always the same it is more than a month that the slots do not pay they do not play I have played almost 10,000 euros without ever winning you can check from my account when I have played and how much I have poured you see if possible something like that I play at several sites online but the crap of King Replatz never seen.

I would like to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Ok standard answer good evening dear kristina

Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.