HomeComplaintsRembrandt Casino - Player’s lost all his winnings.

Rembrandt Casino - Player’s lost all his winnings.

Amount: €100,000

Rembrandt Casino
Safety Index:Below average
Submitted: 13 Jun 2020 | Case closed : 29 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany is complaining that the maximum bet wasn’t enforced. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

Good thing that they rate this casino badly and advise against playing in it.


In my case, I won a substantial sum.


Payment requested and asked via the chat to set a limit on the stakes. Since it was definitely not possible to bet at the time. Was rejected should be done by email.


Legitimizations were constantly rejected and restrictions were ignored.


Even when I wrote that according to the terms and conditions, a restriction can also be requested via chat, this would be refused.


After several days without a result, the money was also wasted because I would have played as stupid as you are because of frustration because I thought it would be nothing anyway.


And lo and behold, money is gone - the chat support can suddenly set restrictions. Very dubious and should be removed from the market. THIS casino has an MGA license. This is just a bought figurehead.

Automatic translation:
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4 years ago

Dear M.,

Thank you for submitting your complaint. I’m sorry to hear about your problem. Do I understand it correctly, your complaint is about how you weren’t able to set the maximum allowed bet?

Could you forward any relevant communication between you and the casino to kristina.s@casino.guru if there is any? (Or you can post it here).

Looking forward to hearing from you.

Best regards,

Kristina

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4 years ago

Dear M.,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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