The player's withdrawal is delayed for over a week. The complaint will be now closed as the player stopped responding.
ReloadBet Casino - The player's withdrawal is delayed.
Amount: €940
ReloadBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.2
ReloadBet Casino has a Safety Index of 2.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good evening,
I have been betting on reloadbet for about 3 years and they have always been very efficient with payments, as soon as the withdrawal request was processed on the same day I had the money in my bank account; all this until 1/07/3022 when I made a withdrawal request for 110 euros and they were never credited to my bank account, in the following days another request for 830 euros and not even arrived on my bank account ... someone Can you help me? Thank you. Greetings Alessandro
Automatic translation:
Public
Public
2 years ago
Hello alexdm8,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ReloadBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Good evening and thank you for your interest in my case.
My account with reloadbet has been verified since 2019 and I have always received payments within one business day. I wagered with real non-bonus money.
Now their assistance tells me that they have problems with the provider and the payment times have lengthened, I don't think much of their motivation, last week they told me that today Monday 11/07/2022 I would have received the amount but today the transfer did not arrive in my bank account.
Greetings and thanks again
Automatic translation:
Public
Public
2 years ago
Translation
I specify that the winnings are due to sports betting and the last time I spoke to their assistance was this morning
Automatic translation:
Public
Public
2 years ago
Hello alexdm8,
As the payments still seems to be within the recommend time frame of 14 days, I can only recommend to wait for now. If there wouldn't be any update regarding the payout until the end of this week/beginning of the next week, we will definitely try to intervene.
Please also note that we usually do not handle sports betting cases as we are not qualified for that but as long as the case is regarding a delayed payment we might be able to help.
Regards,
Nick
