The player from Brazil reported that a payment had been successful, yet the balance was not reflected in their casino account. The Complaints Team had attempted to assist by advising him to contact his payment provider for investigation, as the casino could not resolve the issue directly. However, due to a lack of response from the player, the complaint was unable to be further investigated and was rejected.
ReloadBet Casino - Player's payment is delayed.
Amount: €500
ReloadBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.2
ReloadBet Casino has a Safety Index of 2.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Translation
Payment succeeded but the balance is not in my casino account
Automatic translation:
Public
Public
3 months ago
Dear adjail013,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
