The player has deposited money into his account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
ReloadBet Casino - Player’s deposit has never been credited into his account.
Amount: €25
ReloadBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.2
ReloadBet Casino has a Safety Index of 2.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I made a deposit of 25 euros.
The money didn't come in, I confirmed with eupago who guaranteed that the money was sent to the reloadbet.
Customer service sucks. It's been almost two months now and they're always saying they'll check...
Bad casino.
Automatic translation:
Public
Public
2 years ago
Dear João,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In such cases where a deposit has never been credited to the player‘s casino account, we usually recommend contacting the payment provider. Since you’ve already done that, would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. If there is any official statement from the bank/payment provider regarding this situation, please forward it as well.
Thank you in advance for your reply.
Best regards,
Kristina
