HomeComplaintsReloadBet Casino - Player’s deposit has never been credited into his account.

ReloadBet Casino - Player’s deposit has never been credited into his account.

Amount: €25

ReloadBet Casino
Safety Index:Very low
Submitted: 27 Dec 2021 | Case closed : 18 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player has deposited money into his account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago
Translation

I made a deposit of 25 euros.


The money didn't come in, I confirmed with eupago who guaranteed that the money was sent to the reloadbet.

Customer service sucks. It's been almost two months now and they're always saying they'll check...


Bad casino.


Automatic translation:
Public
Public
2 years ago

Dear João,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In such cases where a deposit has never been credited to the player‘s casino account, we usually recommend contacting the payment provider. Since you’ve already done that, would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. If there is any official statement from the bank/payment provider regarding this situation, please forward it as well.

Thank you in advance for your reply.

Best regards,

Kristina

Public
Public
2 years ago

Dear João,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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