The player has deposited money into his account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
I made a deposit of 25 euros.
The money didn't come in, I confirmed with eupago who guaranteed that the money was sent to the reloadbet.
Customer service sucks. It's been almost two months now and they're always saying they'll check...
Bad casino.
Dear João,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In such cases where a deposit has never been credited to the player‘s casino account, we usually recommend contacting the payment provider. Since you’ve already done that, would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. If there is any official statement from the bank/payment provider regarding this situation, please forward it as well.
Thank you in advance for your reply.
Best regards,
Kristina